Fair Go Casino Responsible Gambling
Fair Go Casino believes gambling should always be viewed as entertainment, not as a way to make money or solve financial problems. Casino games involve risk, and outcomes are determined by chance. There is no guaranteed strategy for winning, so players should only gamble with money they can comfortably afford to lose.
Responsible gambling means making informed choices, setting personal boundaries and recognising when a break may be appropriate. This page explains the tools and support available to help customers in Australia maintain control of their gambling activity.
Our Responsible Gambling Promise
Fair Go Casino is committed to promoting a safe, balanced and informed gaming environment. We encourage customers to treat gambling as one form of leisure and to make decisions based on their own financial and personal circumstances.
Our approach includes providing information about gambling risks, offering account management features and supporting customers who want to reduce, pause or stop their play. We do not encourage chasing losses, gambling for income or increasing stakes to recover previous results.
Responsible gambling is a shared responsibility. Fair Go Casino provides practical tools and information, while each customer remains responsible for using those tools and gambling within limits that are suitable for them.
When Gambling May Become Harmful
Problem gambling can develop gradually and may affect a person's finances, relationships, work, health or general wellbeing. Difficulties can occur even when gambling began as occasional entertainment. Identifying changes early can make it easier to take action.
Possible warning signs include spending more time or money gambling than intended, repeatedly trying to recover losses, borrowing money to play, hiding gambling activity or feeling restless when attempting to stop. Gambling may also require attention if it interferes with sleep, employment, study or family responsibilities.
Other indicators include using gambling to escape stress or difficult emotions, missing payments, selling possessions, increasing bets to achieve the same excitement or returning to play after deciding to stop. Experiencing one sign does not provide a diagnosis, but several signs may suggest that independent advice would be helpful.
Check Yourself and Set Boundaries
Before playing, consider whether gambling fits comfortably within your budget and whether you can stop when planned. A personal limit is most effective when it is set before gambling begins and is not changed in response to a win, loss or strong emotion.
- Deposit limits: Set a maximum amount that can be deposited during a selected period, and choose an amount that does not affect essential living costs.
- Loss limits: Decide the maximum amount you are prepared to lose and stop playing when that amount has been reached. Do not use new deposits to chase previous losses.
- Reality checks: Use reminders to monitor how long you have been playing and to pause before continuing.
- Cooling-off periods: Take a temporary break from gambling when you need time to review your habits or regain perspective.
- Self-exclusion: Request a longer-term restriction when you want to prevent access to your account and stop gambling for a defined period or longer.
Limits should be treated as safeguards rather than targets. If you find that you are regularly reaching a limit, changing it upwards or feeling unable to follow it, consider taking a break and seeking support.
Tools That Support Safer Play
Fair Go Casino makes responsible gambling features available through the website and account management process. These features are designed to help customers monitor activity and apply restrictions before gambling becomes difficult to manage.
- Deposit controls that allow customers to set or request limits on the amount added to an account.
- Loss management options to help customers define an acceptable spending boundary.
- Reality check reminders that prompt customers to review the time spent playing.
- Cooling-off options for customers who want a temporary pause from gambling.
- Self-exclusion arrangements for customers who need a stronger and longer-term restriction.
- Account activity information that supports review of deposits, withdrawals and gambling behaviour.
Feature availability, settings and restriction periods may depend on the account process and applicable requirements. Restrictions should not be removed or increased simply because of a short-term change in mood or gambling results. Customers who need help applying a tool can contact Fair Go Casino support.
Finding Help and Guidance
If gambling is becoming difficult to control, seeking professional help is a responsible and positive step. A qualified counsellor or support service can provide confidential guidance, help identify triggers and assist with practical steps for reducing or stopping gambling.
For account-related assistance or questions about responsible gambling features, contact Fair Go Casino at [email protected]. This contact route is intended for help with the website and account controls; it is not a substitute for professional counselling or emergency assistance.
The following organisations are independent external support services. They are not partners of Fair Go Casino and are not operated by Fair Go Casino:
- Gambling Help Online provides information, counselling and support for people affected by gambling.
- Australian Government - Gambling Support Services provides information about available support options.
The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling. You may also seek assistance from a health professional or another trusted support person if gambling is affecting your wellbeing.
Protecting People Under 18
Only individuals aged 18 or older may use the Fair Go Casino website. Underage gambling is not permitted. Age verification and account checks may be used to confirm that customers meet the minimum age requirement.
Adults must not allow anyone under 18 to access their account, use their payment methods or play on their behalf. Account credentials should be kept private, and any suspected underage access should be reported to Fair Go Casino promptly so that appropriate action can be considered.
Parental and Device Safeguards
Parents and carers can take practical steps to reduce the risk of minors accessing gambling websites. These measures are particularly important where a computer, tablet or mobile device is shared by more than one person.
- Keep account usernames, passwords and payment details private.
- Log out of the Fair Go Casino account after every session.
- Use device passwords, separate user profiles and available family safety settings.
- Consider reputable parental control software that can restrict gambling websites and monitor access.
- Keep payment applications and saved cards protected by appropriate authentication.
No technical measure is completely effective on its own. Ongoing supervision, clear household rules and open conversations about why gambling is restricted to adults provide additional protection.
Practical Ways to Stay in Control
The following habits can help keep gambling within safe and intended boundaries:
- Set a gambling budget before playing and keep it separate from money needed for rent, bills, food, savings or other essentials.
- Decide how long you will play and take regular breaks away from the screen.
- Never chase losses or increase stakes because you feel frustrated, excited or under pressure.
- Do not gamble with borrowed money, credit intended for other purposes or funds belonging to another person.
- Avoid gambling when affected by alcohol, drugs, severe tiredness or strong emotional distress.
- Keep a record of deposits, withdrawals and time spent playing so that your activity remains visible.
- Do not rely on gambling to manage financial problems, anxiety, loneliness or other difficult feelings.
- Talk to someone you trust if you notice changes in your gambling habits or feel unable to stop.
- Use a cooling-off period or self-exclusion promptly if ordinary limits no longer feel sufficient.
Keeping This Policy Current
Fair Go Casino may update this responsible gambling policy to reflect changes to website features, customer support processes, operational practices or applicable requirements. Any revised version will be made available through the website, and customers are encouraged to review it periodically.
Updates will not change the central principle that gambling should remain recreational and within personal means. If you are unsure about a responsible gambling feature or need assistance applying a restriction, review the latest information on the website or contact Fair Go Casino through the support channel provided above.
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