Payment Policy
- Policy Scope and Application
- Account Ownership and Payment Details
- Making Deposits
- How Deposits Are Processed
- Withdrawal Requests
- Withdrawal Checks and Timing
- Identity Verification Documents
- Currency and Conversion
- Fees and Other Charges
- Declined, Failed or Reversed Payments
- Chargebacks and Payment Disputes
- Inactive and Dormant Accounts
- Anti-Money Laundering Controls
- Payment Assistance
Fair Go Casino aims to keep payments simple, transparent and secure for eligible customers in Australia. This Payment Policy explains how deposits, withdrawals, verification checks and payment-related issues are handled when you use the casino.
By adding funds to or withdrawing funds from your Fair Go Casino account, you agree to follow this policy, the applicable account terms and any instructions shown in the cashier. Fair Go Casino is available only to customers aged 18 or over, and payment activity must be carried out lawfully and honestly.
Policy Scope and Application
This policy applies to all payment activity connected with a Fair Go Casino account, including deposits, withdrawals, refunds, transaction reviews and payment disputes. It should be read together with any other terms that govern your account and use of the casino.
The payment options available to you, together with any applicable limits, conditions or fees, are displayed in the cashier. Fair Go Casino may change the available payment methods or their operating conditions when necessary. The information shown in the cashier at the time of a transaction will generally determine how that transaction is handled.
Account Ownership and Payment Details
Your Fair Go Casino account must be registered in your own name, and payment methods used with the account must also be registered in the account holder's own name. You must not use another person's card, bank account, electronic wallet or other payment instrument, even if you have permission to do so.
Payment information must be accurate, complete and kept up to date. Fair Go Casino may restrict, reject or review a transaction where the name, account details or ownership information does not match the customer account. You are responsible for protecting your payment credentials and for notifying the relevant provider if you believe they have been compromised.
Making Deposits
Deposits may be made only through the payment methods presented as available in the Fair Go Casino cashier. Before confirming a transaction, review the selected method, amount, currency and any information displayed on screen. A deposit is not complete until the transaction has been accepted by the relevant payment provider and credited to your casino balance.
You must deposit only funds that you are authorised to use and that come from a lawful source. Fair Go Casino does not encourage customers to deposit more than they can comfortably afford. If a transaction is declined, pending or interrupted, do not repeatedly submit the same payment without first checking its status, as this could result in duplicate requests.
How Deposits Are Processed
Deposit processing can depend on the selected payment method, the provider's procedures, security checks and the information supplied during the transaction. The cashier will show the available options and any relevant processing information. Fair Go Casino cannot guarantee that every method will be available at all times.
Once a deposit is received and approved, the funds may be used in accordance with the applicable account and promotional terms. Fair Go Casino may delay crediting, limit or decline a deposit when a provider reports an issue, when details require confirmation or when additional checks are appropriate.
Keep the transaction reference and any confirmation supplied by the payment provider until the deposit appears correctly in your account. If funds have left your payment account but are not reflected in the cashier, you should avoid making assumptions about the result and provide the relevant transaction information when requesting assistance.
Withdrawal Requests
Withdrawal requests must be submitted through the methods and instructions available in the cashier. A withdrawal may be subject to account verification, payment ownership checks, completion of any applicable account conditions and the settlement of relevant transactions.
Where practical and permitted by the available payment methods, funds may be returned through a method associated with the original deposit. If that is not possible, Fair Go Casino may use another suitable method or request further information before completing the withdrawal. The cashier will display any applicable minimum or maximum withdrawal values.
You remain responsible for checking that the withdrawal details are correct before submitting a request. Fair Go Casino is not responsible for a payment sent to incorrect details supplied by the customer, although reasonable steps may be taken to investigate an issue where possible.
Withdrawal Checks and Timing
Withdrawals may be reviewed before release. This review can include confirmation of account ownership, payment method ownership, transaction history, compliance information and any unusual or inconsistent activity. A request may remain pending while the necessary information is assessed.
Processing and receipt times vary according to the selected method, provider procedures, weekends, public holidays, banking controls and security reviews. Fair Go Casino does not promise a fixed processing time. The cashier or withdrawal instructions will provide the most relevant information for the method selected.
Fair Go Casino may cancel or amend a withdrawal request where details are inaccurate, a payment has not settled, an account condition has not been met or a review identifies a reason requiring further action. Any returned funds will normally be managed through the applicable payment process.
Identity Verification Documents
Fair Go Casino may ask for documents or other information before processing a payment, especially where this is needed to confirm account ownership, payment ownership, security or compliance. Requests will be assessed according to the circumstances of the account and transaction.
Documents may include the following general categories:
- Proof of identity, such as an accepted government-issued identity document.
- Proof of address, such as a recent document showing your name and residential address.
- Proof of payment method ownership, such as information confirming control of the card, bank account or electronic wallet used.
Any document supplied should be genuine, current where relevant, readable and consistent with the details held on your account. Do not send documents through unofficial channels or disclose security credentials such as passwords or one-time authentication codes.
Currency and Conversion
Transactions may involve currency conversion where the payment method and your Fair Go Casino account use different currencies. The conversion rate, amount received and any related provider charge may be determined by the payment provider, card issuer, bank or other institution involved in the transaction.
Before confirming a payment, check the currency and amount shown in the cashier and by the payment provider. Fair Go Casino is not responsible for exchange rate movements or charges applied independently by your bank or payment provider. The amount credited to your casino balance may therefore differ from the amount debited from an external account.
Fees and Other Charges
Any Fair Go Casino payment fee, transaction condition or applicable limit will be displayed in the cashier or relevant payment instructions. You should review this information before completing a deposit or withdrawal.
Your bank, card issuer, payment provider or intermediary may impose separate charges, including currency conversion or international transaction fees. These charges are outside Fair Go Casino's control and may not be shown in the casino cashier. You are responsible for checking the terms applied by your chosen provider.
Declined, Failed or Reversed Payments
A transaction may fail, be declined, remain pending or later be reversed because of incorrect details, insufficient funds, provider controls, technical interruptions, expired payment instruments or other reasons outside the casino's control. A failed transaction should not be treated as a completed deposit or withdrawal.
If a deposit is reversed after funds have been credited, Fair Go Casino may remove the corresponding amount from your casino balance and may restrict related activity until the matter is resolved. You must not attempt to conceal or spend funds that you know have been credited in error.
Where a transaction is delayed or appears inconsistent, retain the provider confirmation and check the transaction status before submitting another request. Fair Go Casino may ask for supporting information to identify whether the issue occurred at the casino, with the payment provider or through the customer's financial institution.
Chargebacks and Payment Disputes
You should contact Fair Go Casino before initiating a chargeback or payment dispute where a transaction appears incorrect or unauthorised. This gives the casino an opportunity to review the transaction and address a genuine processing issue.
A chargeback made without a valid basis, including a chargeback relating to funds already used in the account, may result in an account review, suspension of payment activity or recovery of amounts owed. Fair Go Casino may provide transaction records and relevant account information to the payment provider or financial institution when responding to a dispute.
If you believe a payment was made without your authority, notify your bank or payment provider promptly and inform Fair Go Casino through the available support channel. You must cooperate with reasonable enquiries concerning disputed transactions.
Inactive and Dormant Accounts
An account may become inactive where it has not been used for a period or where payment activity has stopped. Any treatment of an inactive or dormant account, including continued verification requirements or handling of a remaining balance, will be managed in line with the applicable account terms and information provided to the customer.
Before requesting a withdrawal from an account that has been inactive, you may be asked to confirm your identity, payment details and current contact information. A customer should keep account information accurate even when the account is not being used regularly.
Anti-Money Laundering Controls
Fair Go Casino applies reasonable payment and account controls intended to help prevent the service from being used for unlawful financial activity. These controls may include reviewing transaction patterns, checking the source or ownership of funds, verifying customer information and monitoring unusual activity.
Transactions may be delayed, refused or subject to additional questions where information is incomplete, inconsistent or raises a legitimate compliance concern. Fair Go Casino may retain relevant records and take other appropriate action where required by its internal procedures or applicable obligations.
Customers must not use the casino to transfer funds between third parties, disguise the origin of money or conduct activity unrelated to legitimate use of the account. Cooperation with payment and verification requests helps ensure that transactions can be assessed responsibly.
Payment Assistance
If you need help with a deposit, withdrawal, reversed transaction, payment method or verification request, review the cashier information first and then contact Fair Go Casino support at [email protected]. Include a clear description of the issue and, where appropriate, the transaction date, amount and reference number. Do not include your password or complete card security details.
Payment information should be submitted only through an approved support process. Fair Go Casino may need to confirm account ownership before discussing transaction-specific details or taking action. This policy may be updated when payment methods, security practices or operational requirements change, so customers should review the current version before making a payment.
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